Refund and Claim Policy

Overview

This page provides information about refunds, product claims, and the review process in cases where products are damaged, defective, incomplete, or incorrectly delivered. Our goal is to make the process clear, convenient, and easy for our customers.

Cases Eligible for Refund or Claim

We accept refund requests or product claims in the following cases

The order is incomplete or missing items
The product was damaged during shipping
The customer received the wrong item
The product has a manufacturing defect

Cases Not Eligible for Refund or Claim

We accept refund requests or product claims in the following cases

The customer changes their mind after placing the order
Damage caused by improper use or handling by the customer
Claims submitted without sufficient supporting evidence
Claims submitted after the specified claim period
Custom Product or personalized items, unless the error was caused by our store

How to Request a Refund or Claim

Contact our store within 3 days after receiving the order
Provide your order number, customer name, and details of the issue
Attach clear photos or videos showing the damage, defect, or incorrect item
Wait for our team to review the information and notify you of the result
If approved, we will proceed with a refund, replacement, or the next appropriate step

Required Supporting Information

To help us review your request as quickly as possible, please provide the following:

A clear description of the issue
Order number
Customer name and contact information
Photos of the received product
Photos of the outer packaging
A video of the package being opened

Contact Information for Refunds and Claims

Customers can contact us through the following channels for refunds, claims, or additional inquiries:

Email: modelerceramic@hotmail.com

Facebook Fanpage: [https://www.facebook.com/profile.php?id=100063499813264]

Line OA:

Phone: (+66) 93-161-2666

Modeler Ceramic Design